Fanminder Blog

Update

Grab to Phone for the Facebook Savings Page feature now works as of 2pm on Wednesday 5/25/11. Thanks for your patience and don’t be shy with your feedback. Write to iwant@fanminder.com.

Update

We restored all functionality as of Friday, May 20th EXCEPT for grabbing the coupon to your phone from the Facebook Savings Page. We are working to resolve this issue and we’ll post another update as soon as it’s resolved.

Original Post

We launched a super cool feature late last night that added to our Facebook offering but unfortunately a Facebook bug got in our way. We have written to Facebook and we hope to have the issue resolved within the next 4-12 hours. We sincerely apologize for this inconvenience.

Unfortunately this impacts our current clients who have scheduled campaigns on Facebook.

Here’s the nitty gritty:

1. All text campaigns and social page links will work without a hitch. Whew!
2. Facebook campaigns wont work for another 4-12 hours. Ugh!

Hopefully our new feature was worth it. I think you’ll love it but you be the judge….

Facebook Savings Page –Designed to be so easy a small business owner can have his/her page up in a few minutes’ time. No techy needed! Your custom page displays your Offers to incent your fans to “Like” your Facebook Page and return frequently for additional specials. Your fans easily grab your Offers to their phones and redeem them in your store. Everything is tracked so you know which Offers work.

What do you think? Do tell?

I’ll post an update as soon as I hear from Facebook.

If you need assistance, please contact me at help@fanminder.com.

Hopefully this will be resolved before anyone wakes up.

If you already send specials and deals to your email list, then adding a Grab Coupon button will increase response and walk-in traffic. This is how Giordanos does it below, then follow these simple steps. Call us at 800-335-0520 if you want help.

1. Sign in to Fanminder and click the <Send an offer or coupon> link.

2. Create an Offer for your email campaign. Use an Offer that works well for you, or get ideas here.

3. To create the link you need for your email, you just need to send your Offer now to at least one mobile fan OR publish it to your Facebook wall.

4. After you click Send, a green confirmation box displays your link. Copy this link and paste it into your email template next to the description of your special or coupon. Even better, ask your webmaster to make a big red “Grab Coupon to Phone” to get the most clicks.

5. Send your email to your fans! Fans will receive your email, and click the link or button to send the coupon to their phones via text message. With your coupon on their phones, fans are more likely to come back to your business. Have your staff ask fans to show the coupon. If you’d like to track how many fans redeem these coupons simply ask the fan to reply with the four digit redemption code and Fanminder will track sales for you!

Now do one more thing:

Showcase your brand and get more sales by adding a photo and your logo to your online Social Page. Your fans see this Page with your Offer when they enter their mobile phone number to grab the coupon to their phone. See the Social Page below as a screenshot. Go to My Profile and click “Edit” next to Social Branding to add your photo and logo.

Over the two months since we launched Fanminder Offers and the Social Page, customers have told us they would love these features even more if they could customize it with their branding.

So yesterday we launched the ability to customize your Social Page with your logo, photo, business website and address. You can easily upload your files and trick out your page by visiting your profile and editing “Social Branding”.

We’ve also made it easier to embed the link to your Social Page into your email campaigns and business website. Now all your fans, no matter where they are, can easily grab offers to their phone that are redeemable in your store and automatically tracked. No more printing coupons or coupon fraud!

Watch a 90 second video of how to do it:

And let us know what you think!

Great shout-out from The Kelsey Group about Fanminder’s simplicity and affordability.

The Kelsey Group, September 22, 2010

<in my worst new york jewish accent>

“Are you going to meet our newwww baaaaby?”

No, this isn’t the famous Seinfeld episode in the Hamptons with that ugly baby, o’ dear reader. THESE babies are gorgeous and all ours, and now, our customers.

<Beaming daddy>

So please meet the Twins: Publish to Facebook and Social Offer Page.

All kidding aside, with 150 million Americans using Facebook and fully 75% of small businesses reporting having a social networking page of one sort or the other, what complete Fanbase Marketing Service would be complete without publishing promotions to Facebook?

Publish to Facebook and Social Offer Page are the key features underpinning our Reach Fans Anywhere benefit. With these features, merchants will be able to greatly increase their reach to deliver value in all the places where their fans hang out – on mobile phones, Facebook, and online.

So what does it do?

Publish to Facebook + Social Offer Page turns your ordinary, static Facebook posts into gorgeous, dynamic offers that are redeemed in store and tracked in real-time.

How cool is that? Better: How needed is that?

Our customers can now engage their Facebook fans by publishing Fanminder Offers to their Facebook Fan Page or personal Profile. Fans click to conveniently ‘grab’ these offers to their phone via text message and share the offers with friends. Offers are redeemed at the business and the owner can track new revenues from social media. The details:

• One-click publishing of Fanminder Offers to Facebook.
• Send offers now, or scheduled for a future date.
• Create gorgeous-looking promotions automatically formatted for Facebook.
• Each offer generates a customizable Social Offer Page. Link to your Page from your website, emails, or anywhere on the web.
• Fans grab your offer from Facebook to their phone for on-the-go convenience.
• Fans can share your offers to their Facebook wall or send a link to friends.
• Automatically track all revenues, clicks, and redemptions in real-time.

We routinely speak with customers who have 500, 1,000 or 3,000 Facebook fans. We’ve heard of their pains involved in routinely going to Facebook, thinking of what to offer, writing the offer, and trying to figure out “What the heck is this doing for me??”

That’s now a thing of the past. Check it out and give us your feedback.