It takes a lot of listening and understanding the difference between what people really say they want as opposed to what they really say they need to satisfy a pain point.
Dropping your own ego is of top importance when engaging and interacting within social media communities. If you’re too busy talking about yourself, how your company knows everything about the products you produce, and announcing your new venture into social media, you’ll never hear what the audience is saying and you’ll never understand what they really need from you.
Learn the lingo of your customers. If you refer to a service or product in a certain way among your colleagues but nobody outside of your company refers to it in that way, then you will never get anybody to read what you write. They will simply be lost in your technical jargon. You can teach your jargon to your audience, but rather, you should listen to how they speak and use their references when contributing to the conversation.
